Privacy Policy

Effective Date: 27.08.2026

At Urban Vac, your privacy matters to us. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information when you visit our website or enquire about our exterior cleaning services. We’re based in Australia and comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect both personal and non-personal information:

Personal Information

This may include your name, telephone number, email address, property information and any other information that is submitted by you through forms, emails and booking of services.

Non-Personal Information (Website Analytics Data)

Once you come to our site, we automatically gather some data including:

• Your IP address
• Browser type and version
• Device type
• Pages visited
• Time and date of your visit
• Time spent on pages
• Referring website or search engine

2. How We Use Your Information

We use your information to:

• Answering inquiries and giving quotations
• Scheduling and providing our cleaning services
• Communicating with you regarding bookings and services
• Improving Urban Vac website and overall customer experience
• Measuring website traffic and usage
• Sending service updates and marketing communications with your consent

3. Cookies and Analytics

Urban Vac website uses cookies and third-party tools to assess user behaviour and enhance the overall performance of the site. However, you are able to manage the settings of cookies via your web browser settings.

4. Sharing Your Information

Urban Vac does not sell, rent, or trade your personal information. The information may be shared with our trusted third-party service providers that assist us in operating the website, communicating with customers, or providing our services, provided that they have agreed not to disclose it. The information may also be disclosed in case of any legal requirement or permission.

5. Data Security

We responsibly protect your personal information from any form of misuse, loss, unauthorised access, modification or disclosure. Please keep in mind that no online system is completely secure.

6. Access and Correction

You may request access to the personal information that we maintain about you or to correct inaccuracies in our records. Requests may also be made to revoke consent regarding marketing purposes.

To make a request, email us at info.urbanvac@gmail.com

7. Changes to This Policy

Privacy Policy of Urban Vac can be updated from time to time. It will be available on this page with its effective date.

8. Contact Us

For privacy enquiries, requests or complaints, please contact Urban Vac:

Phone: 0426 371 500
Email: info.urbanvac@gmail.com
Address: 19 Colchester Ave, Cranbourne West VIC 3977